Remote Support Pricing

Power up your firm with our Remote Support solutions billed on INSTANCE BASIS

Get Free Demo

With our Remote Support package you can get

Proactive Monitoring

Rapid Response Time

Customized Solutions

Increased Efficiency

Vendor Management

Availability 24/7

Performance Analytics

Compliance Adherence

Remote Technical Support Pricing

On-Demand Client-Side Solutions

Per-Instance Billing. Zero Monthly Retainers. Backed by Prixim Global.
Unlike traditional flat-rate support configurations, our Remote Technical Support is built strictly on an on-demand, per-instance model. You are never charged a monthly fixed fee or retainer. Instead, billing triggers exclusively upon successful ticket occurrence, keeping your operational costs entirely variable and highly efficient.

Remote Support Structure

Billing Model	Rate Per Resolved Instance	Billing Consolidation	Verification Method
On-Demand Pay-As-You-Go	Custom Per-Instance Rate	Added to your regular Monthly Invoice	Validated via Email Desk Ticket Logs

How It Works & Billing Integration

To ensure complete transparency and zero administrative friction, our remote support workflows run in tandem with your email communication desk:

01. Ticket Initiation

A trader reports a deep client-side technical issue (e.g., terminal crashes, network connectivity drops, or script errors) to your helpdesk.

02. Remote Intervention

Our specialized IT technicians securely connect to the trader's device to diagnose and fix the platform failure.

03. Email Verification

Once resolved, a summary log is automatically appended to the corresponding Email Desk Ticket for tracking and audit transparency.

04. Monthly Billing

The total number of successful remote instances handled throughout the month is tallied and simply added to your single monthly invoice.

Key Benefits Included

True Pay-As-You-Go Execution

Zero upfront retainer fees. You pay exclusively for active, real-time client problem resolutions.

Fully Traceable Auditing

Every single remote instance charge is permanently backed by an explicit email desk ticket, chat transcript, and resolution summary log.

Rapid T.1 & T.2 Device Intervention

Secure live screen-sharing and desktop access to fix end-user friction points within minutes.

Secure Corporate Facilities

All remote connections are managed from high-security physical corporate offices backed by Prixim Global's secure IT lines.

Supported Remote Access & Verification Software

Leveraging the infrastructure of Prixim Global, our technicians securely operate through the industry's most trusted remote-access and support deployment applications.