TERMS AND CONDITIONS

Last Updated: October 23, 2026

1. Introduction and Acceptance of Terms

Welcome to ForexOutsource.com (“Website”), a specialized operational division of Prixim Global. These Terms and Conditions (“Terms”) govern your access to and use of our Website, as well as the provision of outsourcing services including but not limited to Live Chat Support, Email Desk Operations, MT4/MT5 Administration, Back-Office Processing, and Remote Technical Support (collectively, “Services”).

By accessing this Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using our Website and Services.

These Terms constitute a legally binding agreement between you (“Client,” “Brokerage,” or “Prop Firm”) and Prixim Global (“Company,” “We,” “Us,” or “Our”).

2. Corporate Identity and Parent Company Relationship

ForexOutsource operates exclusively as a specialized operational and support division of Prixim Global. All contractual obligations, liabilities, billing, and service delivery are ultimately governed by Prixim Global’s corporate infrastructure and legal standing.

Parent Company: Prixim Global
Operational Division: ForexOutsource
Registered Address: [Insert Prixim Global Registered Office Address]
Contact Email: sales@priximglobal.com
Phone: +91 98920 87689

Any reference to “ForexOutsource” in these Terms shall be interpreted as a reference to the operational capabilities provided under the corporate umbrella of Prixim Global.

3. Eligibility and Scope of Services

3.1 Eligibility

Our Services are intended solely for legitimate business entities operating within the global financial services sector, including regulated Forex brokers, proprietary trading firms, fintech startups, and cryptocurrency exchanges. You represent and warrant that:

You are authorized to enter into binding contracts on behalf of your organization.
Your business operations comply with all applicable local and international laws.
You will not use our Services for any illegal, fraudulent, or unauthorized financial activities.

3.2 Nature of Services

We provide Knowledge Process Outsourcing (KPO) and technical administration. We act as an extension of your operational team. Our agents operate from secure, physical corporate facilities managed by Prixim Global. We do not provide financial advice, liquidity, or brokerage execution; we provide the human capital and technical infrastructure to support your existing operations.

4. Service Level Agreements (SLAs) and Performance

4.1 SLA Definitions

Specific performance metrics (e.g., response times, resolution rates, uptime guarantees) are defined in individual Service Orders or Master Service Agreements (MSA) executed between the Client and Prixim Global. The general standards include:

Live Chat Response Time: Typically <30 seconds for active engagements.
Email/Ticket Resolution: Target response time of <15–30 minutes for high-priority inquiries.
Server Uptime (MT4/MT5 Admin): 99.9% availability guarantee for managed infrastructure.

4.2 Force Majeure

We shall not be liable for failure to meet SLAs due to circumstances beyond our reasonable control, including but not limited to: internet service provider failures, MetaQuotes server outages, liquidity provider disruptions, natural disasters, acts of government, or widespread cyberattacks affecting global financial infrastructure.

5. Data Privacy, Security, and Confidentiality

5.1 Enterprise-Grade Security

Data security is paramount. All ForexOutsource operations are conducted within secure, physical corporate offices backed by Prixim Global’s enterprise IT infrastructure. We strictly prohibit work-from-home arrangements for sensitive financial data handling to eliminate unmonitored risk vectors.

5.2 Compliance Standards

We adhere to strict data protection protocols aligned with GDPR, PCI-DSS, and relevant financial regulatory frameworks. Our facilities feature:

Biometric access controls
24/7 CCTV surveillance
Encrypted network parameters
Restricted USB/external storage policies
Comprehensive NDAs signed by all personnel

5.3 Client Data Ownership

All trader data, KYC documents, transaction logs, and CRM records processed by our teams remain the exclusive property of the Client. We act solely as a data processor. We will never sell, share, or monetize Client data.

6. Fees, Billing, and Payment Terms

6.1 Pricing Models

Pricing is determined based on the specific engagement model selected:

Dedicated Team Model: Monthly fixed fee based on FTE count and coverage hours.
Pay-Per-Incident Model: Variable billing based on resolved tickets or remote sessions (commonly used for Remote Tech Support).
Hybrid Model: Base retainer plus variable overage fees.

6.2 Invoicing and Payment

Invoices are issued monthly in advance for dedicated teams or in arrears for usage-based models. Payment terms are Net-15 unless otherwise specified in the MSA. We accept bank wire transfers, major credit cards, and cryptocurrency (USDT/BTC) for international clients.

6.3 Late Payments

Late payments may result in suspension of Services after 7 days of written notice. Prixim Global reserves the right to charge interest on overdue balances at a rate of 1.5% per month.

7. Intellectual Property Rights

Client IP: All proprietary trading algorithms, brand assets, CRM configurations, and trader databases belong to the Client.
Company IP: All SOPs, training materials, technical scripts, automation tools, and platform architectures developed by Prixim Global/ForexOutsource remain our exclusive intellectual property. Clients are granted a limited, non-transferable license to use these tools solely for the duration of the service engagement.

8. Limitation of Liability

8.1 Financial Losses

While we implement rigorous quality assurance and compliance checks, Prixim Global and ForexOutsource shall not be held liable for indirect, incidental, or consequential financial losses, including but not limited to:

Trader churn or lost deposits resulting from support interactions.
Trading losses incurred by end-users due to platform latency or execution errors (unless directly caused by our proven negligence in server administration).
Regulatory fines imposed on the Client due to the Client’s underlying business practices.

8.2 Liability Cap

In no event shall our total liability exceed the total fees paid by the Client to Prixim Global in the three (3) months preceding the claim.

9. Termination of Services

9.1 By Client

Clients may terminate Dedicated Team agreements with 30 days’ written notice. Pay-per-incident services may be terminated immediately upon settlement of outstanding invoices.

9.2 By Company

Prixim Global reserves the right to terminate services immediately if the Client:

Engages in illegal or fraudulent financial activities.
Violates data security protocols.
Fails to remit payment within 30 days of invoice date.

9.3 Transition Assistance

Upon termination, we will provide up to 14 days of transition support to ensure knowledge transfer and secure handover of credentials, subject to final invoice settlement.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., United Arab Emirates / India / UK], without regard to conflict of law principles. Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiation. Unresolved disputes shall be submitted to binding arbitration in [City, Country].

11. Modifications to Terms

Prixim Global reserves the right to update these Terms at any time. Continued use of our Website or Services following such modifications constitutes acceptance of the updated Terms. Significant changes will be communicated via email to registered Clients.

12. Contact Information

For legal notices, billing inquiries, or service escalations, please contact:

Prixim Global (Parent Company)

Email: sales@priximglobal.com
Phone: +91 98920 87689
Website: www.priximglobal.com
Operational Division: ForexOutsource

Disclaimer: This document is provided for informational purposes and does not constitute legal advice. Clients are encouraged to consult with their own legal counsel to ensure these Terms align with their specific jurisdictional requirements and operational risks.